Why Customer Experience?

Customers are increasingly moving to Software-as-a-Service (SaaS) and recurring offers to enable their digital transformation.

These offers hold tremendous value for customers, because you don’t need the same up-front investment typical hardware-led solutions require. That means customers can accelerate innovation, reduce risk, and achieve better business outcomes faster. It also means customers are more likely to abandon a vendor or partner if their business outcomes are not realised.

This makes a focus on customer experience critical to succeeding in a SaaS/recurring revenue world. It also presents tremendous opportunity for us to help customers achieve their business outcomes together, by delivering value-added services after the initial purchase.

Opportunity throughout the Lifecycle

To take full advantage of the software, SaaS, and services opportunity, deep technical expertise is absolutely critical. By working with Ingram Micro, who hold the Cisco Customer Experience Specialisation, we can enable partners to strengthen their portfolio and extend their capabilities to land and expand opportunities.

Our dedicated customer success practice has the right people, tools, processes and infrastructure to best support end customer organisations throughout the lifecycle using the technology, professional services and ongoing support that our partners provide. Using a proven methodology to engage the customer’s business units and IT team, our Customer Success team ensures that business outcomes can be delivered and measured throughout the engagement, demonstrating a successful engagement and maximising ROI.