Positioning Services Against Warranty with Cisco Smart Net Total Care

Help Partners learn how Cisco Services provides value to a customer above and beyond their product warranty.
Manage risk, fix problems, and operate efficiently with responsive, smart support.
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faster issue resolution

100k

personnel hours saved

reduced inventory management

The benefits of Smart Net Total Care

Easy access to expert troubleshooting support to minimise downtime if there is a network disruption or a hardware failure

Resolve Problems
Faster

Identify issues quickly and streamline incident management processes to improve IT service levels

Reduce
Risk

Improve visibility into the state of IT infrastructure 24 hours a day, 365 days a year

Stay
Up-to-Date

Latest operating system updates and patches

Increase Operational Efficiency

Get access to management tools and automated processes

Understand the difference between Warranty and Services

The hardware warranty included with Cisco products protects the customer in the case of hardware defects. However, many customers and partners mistakenly believe that warranty coverage is all they need and do not realise where warranty ends.

Warranty

Smart Net Total Care

  • Technical Support

    Limited to 90 days of Technical Assistance Center (TAC) support during local business hours

    Technical Support

    24x7 access to technical support, which provides highly skilled technical resources capable of troubleshooting complex issues

  • OS Updates

    Operating System (OS) updates are not included

    OS Updates

    Access to ongoing operating system updates help maintain resiliency of the network by helping to ensure optimal performance

  • Hardware Replacement

    Cisco or its service centre will ship a replacement part within 10 working days

    Hardware Replacement

    Enhanced limited lifetime hardware warranty (E-LLW) provide additional benefits

  • Onsite Support

    Available for NBD, 2-hour, 4-hour

  • Smart Capabilities

    Smart Call Home on some products to help lower operating costs and facilitate faster resolution times

Maximise on every selling opportunity with Ingram Micro

This guide provides talking points, best practices and a detailed comparison of warranties and available service contracts to help partners convey the risks of relying on warranty alone.

  • Access Ingram Micro’s established partnership programs with Cisco for over 30 years
  • 50 years of technical experience within the IT industry to leverage Cisco Services with customers
  • Cisco Services help customers address important technology challenges, innovation and get the most out of their network investment
  • Simple to sell, a primary differentiator and profitability engine for Partners and represent a substantial recurrent revenue opportunity

LONG TERM REVENUE OPPORTUNITIES

Software & Services

Speak to your Ingram Micro designated support team to help navigate, automate and enhance your recurrent Cisco business through Cisco Smart Net Total Care.
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