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MAXIMISE ON EVERY SELLING OPPORTUNITY WITH CISCO SERVICES

Understand your customer’s needs.

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Hands

Access Ingram Micro’s established partnership programs with Cisco for over 30 years

Team

50 years of technical experience within the IT industry to leverage Cisco Services with customers

Cisco Services help customers address important technology challenges, innovation and get the most out of their network investment...

...simple to sell, a primary differentiator and profitability engine for Partners and represent a substantial recurrent revenue opportunity.

$41

Billion

Services market opportunity

80%

of the market opportunity available to Partners as Cisco Services currently accounts for only 20%

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Generate higher margins and open up recurring revenue opportunities

APPLY A SOLUTIONS-LED APPROACH TO SELLING CISCO SERVICES

Based on your customers current requirements, we’ve created this tool to explore the options available and help you position, sell and up-sell Cisco Services and solutions.

Which option applies to your customer?

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Selling Cisco
Service Contracts

GROWTH... DIFFERENTIATION...
PROFITABILITY

Cisco Partners are in an excellent position to support customers comprehensively with their individual technology challenges, ensure IT efficiency and continuity, all integral to getting the most out of their network investment.

Explore every opportunity

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CUSTOMER BENEFITS

  • Enable RAPID, RELIABLE, SECURE IT infrastructure
  • Implement NEW TECHNOLOGIES
  • Keep the NETWORK OPERATING EFFICIENTLY
  • Resolve problems 24 HOURS A DAY, 7 DAYS A WEEK
    Subject to Service Level Agreement
  • Provide RAPID ACCESS to TECHNICAL EXPERTISE
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PARTNER BENEFITS

  • CISCO SERVICES enhance CUSTOMER INTERACTION BEYOND a product SALES RELATIONSHIP
  • Positions you for additional UP-SELL and/or CROSS-SELL opportunities over the life of the engagement
  • Be an expert RESOURCE and business partner who UNDERSTANDS CUSTOMER concerns and overall BUSINESS NEEDS
  • EXTEND the LENGTH, BREADTH and DEPTH of your customer engagement with INGRAM MICRO’S support
  • Cisco Services can help EXPLORE and INCREASE your SALES OPPORTUNITIES

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Selling Cisco Service
Contract Renewals

ASSESSMENT... OPPORTUNITY...
RECURRENT REVENUE

Renewals are a time critical process. Plan ahead to understand your customers current Service Contract position and explore every up-sell opportunity. Win additional equipment and service sales, enhance customer satisfaction and move up the value chain!

Timing is everything

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CUSTOMER BENEFITS

  • Lower the TOTAL COST of network OWNERSHIP
  • IMPROVE operational AGILITY
  • Speed up ACCESS to APPLICATIONS and SERVICES
  • INCREASE network AVAILABILITY, RELIABILITY and SECURITY
  • SURETY and SATISFACTION in network reliability and performance
  • Mimimises downtime to reduce end-customer frustration and damage to reputation
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PARTNER BENEFITS

  • Build PREDICTABLE and RENEWABLE REVENUE stream
  • Enable you to use the relationship built during the initial sale process, to extend and CREATE OPPORTUNITIES for UPGRADES or modifications of existing equipment
  • INCREASE CUSTOMER SATISFACTION and retention by protecting and optimising customer network investment
  • Provides an opportunity to illustrate the VALUE of CISCO SERVICES to customer’s business goals
  • REDUCE your RISK in deploying and supporting and complex technologies

Employ the right selling strategy for your customers needs.

Click

1.

Explore opportunities to up-sell

2.

Offer Multi Year Services Agreements

3.

Offer Cisco Capital financing solutions

4.

Recommend quarterly review to address changing requirements

5.

Counter any objections

6.

Arrange Service contracts to renew at the same time

Selling Cisco Service Contracts and Renewals Strategy

How to sell
Cisco Services

Customers mistakenly think warranties are a substitute for service agreements. WARRANTIES protect only AGAINST DEFECTS.

CISCO SERVICE CONTRACTS go so much further by protecting against human factors such as configuration errors and protocol errors...

LEARN WHY WARRANTIES ARE NOT ENOUGH

(click on the boxes above to discover more)

Cisco Services

24x7 TAC access to highly skilled technical resources capable of troubleshooting complex issues

Major and minor software operating system updates, enhancements and bug fixes

Maintain resilience of network by helping to ensure optimal performance and security

Adding incremental features without requiring additional hardware investment

Enhanced availability and scalability of network and business applications

Lower operating costs and faster resolution times

Warranties

Time limitations on hardware replacement and technical support

Technical support access is limited or unavailable

Business hours support, 8 hours a day, 5 days a week for 90 days

When problems are experienced, customers will tend to call you first for support

ADDING VALUE FOR YOU AND YOUR CUSTOMER

Multi Year Cisco Service Agreements

Customer Benefits

MULTI YEAR COVERAGE CAN HELP YOUR CUSTOMERS...

  • Lock in prices
  • Receive continuous service coverage
  • Take advantage of discounts and incentives
  • Better plan and manage operating expenses
  • Improve cash flow
  • Reduce administrative work and time spent renewing service contracts

Selling Multi Tear Service Agreements Can Help You...

  • Adding Value with Multi Year Service Agreements
  • Increase customer loyalty
  • Reduce administrative and operating expenses
  • Improve cash flow
  • Increase and enhance profit margins
  • Increase revenue opportunities
Partner Benefits
Multi Year
in detail

EXCLUSIVE DISCOUNTS & PROMOTION TAKE ADVANTAGE!

As a Cisco and Ingram Micro Partner, you get access to Cisco Services Partner Program – benefit from the latest discounts, promotions and rebates aligned with the Resale Channel and Managed Services Program’s.

Eligibility

Defines what Partners can sell. Each Services family has unique eligibility requirements so Partners can select the family that best aligns to their business model.

Compensation

Partners recognised and rewarded for the full value they bring to the customer relationship.

Performance
Management

Rewards all similarly situated Partners equally for the same performance-based rebate structure. Focus on rewarding over-performance and higher-value Services.

CONTACT YOUR INGRAM ACCOUNT MANAGER

Click to start Benefiting

HELPING YOU SELL

Fork Lift
Truck
Man
box

HyperFlex. Fast to deploy. Simple to manage. Easy to scale!

Help your customers understand the business benefi ts of a hyperconverge infrastructure with ‘Campaign-in-a-Box’ – a set of support assets for Partners to brand and use to help them promote the key benefi ts off ered by Ingram Micro Security Services.

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Cisco Capital FINANCING

Want more profitable deals? Get a 1% rebate on every Cisco deal financed with easylease! Also available...

  • FINANCING PRODUCTS
  • OFFERS
  • LIFECYCLE FINANCING
Find out more

Recurrent Revenue

Introduce customers to constant innovation while giving you recurrent revenue.

Learn How
Let's get it on!, Cisco an Ingram Micro - the perfect partners. MISSIO: DIGITAL ON

Great product discounts available

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Find out more

Cisco Digital Sales Consultants

Take advantage of our FREE Network Assessment platform and make informed recommendations to your customers

Contact us

Come Experience dCLOUD

Allow customers to fully experience Cisco solutions through dCLOUD

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Find out more
Ingram Micro, Elements Support Suite

Every sale creates an opportunity for more Security Services revenue.

Learn More

Customer Network Security

Promote PoV to receive a FREE security risk assessment.

Find out more

CISCO BREACHreadiness and response

We’re PREPARED. Are your customers?

Find out more

VSOC Virtual Security Operations Center

The constantly changing security landscape creates an opportunity for more services revenue for Partners.

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Ingram Micro bringing you Cisco Umbrella

Umbrella

THE CLOUD SECURITY PLATFORM THAT PROVIDES FIRST LINE DEFENCE AGAINST INTERNET THREAT

Discover more

Cisco Cloudlock
Security Reimagined

  • IDENTITY SECURITY
  • DATA SECURITY
  • APP SECURITY
Learn How

Protect against Ransomware Attack!

Industry-leading threat intelligence organisation dedicated to providing protection before, during, and after cybersecurity attacks

Find out more
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