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Great product discounts available
IM Covered
Unlock the value of services with Cisco Lifecycle Advantage - a tool to help you manage your service contract through automation.
MAXIMISE ON EVERY SELLING OPPORTUNITY WITH CISCO SERVICES
Understand your customer’s needs.
Start Scrolling
Access Ingram Micro’s established partnership programs with Cisco for over 30 years
50 years of technical experience within the IT industry to leverage Cisco Services with customers
Cisco Services help customers address important technology challenges, innovation and get the most out of their network investment...
...simple to sell, a primary differentiator and profitability engine for Partners and represent a substantial recurrent revenue opportunity.
$41
Billion
Services market opportunity
80%
of the market opportunity available to Partners as Cisco Services currently accounts for only 20%
Generate higher margins and open up recurring revenue opportunities
APPLY A SOLUTIONS-LED APPROACH TO SELLING CISCO SERVICES
Based on your customers current requirements, we’ve created this tool to explore the options available and help you position, sell and up-sell Cisco Services and solutions.
Which option applies to your customer?
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Selling Cisco
Service Contracts
GROWTH... DIFFERENTIATION...
PROFITABILITY
Cisco Partners are in an excellent position to support customers comprehensively with their individual technology challenges, ensure IT efficiency and continuity, all integral to getting the most out of their network investment.
CUSTOMER BENEFITS
- Enable RAPID, RELIABLE, SECURE IT infrastructure
- Implement NEW TECHNOLOGIES
- Keep the NETWORK OPERATING EFFICIENTLY
- Resolve problems 24 HOURS A DAY, 7 DAYS A WEEK
Subject to Service Level Agreement - Provide RAPID ACCESS to TECHNICAL EXPERTISE
PARTNER BENEFITS
- CISCO SERVICES enhance CUSTOMER INTERACTION BEYOND a product SALES RELATIONSHIP
- Positions you for additional UP-SELL and/or CROSS-SELL opportunities over the life of the engagement
- Be an expert RESOURCE and business partner who UNDERSTANDS CUSTOMER concerns and overall BUSINESS NEEDS
- EXTEND the LENGTH, BREADTH and DEPTH of your customer engagement with INGRAM MICRO’S support
- Cisco Services can help EXPLORE and INCREASE your SALES OPPORTUNITIES
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Selling Cisco Service
Contract Renewals
ASSESSMENT... OPPORTUNITY...
RECURRENT REVENUE
Renewals are a time critical process. Plan ahead to understand your customers current Service Contract position and explore every up-sell opportunity. Win additional equipment and service sales, enhance customer satisfaction and move up the value chain!
CUSTOMER BENEFITS
- Lower the TOTAL COST of network OWNERSHIP
- IMPROVE operational AGILITY
- Speed up ACCESS to APPLICATIONS and SERVICES
- INCREASE network AVAILABILITY, RELIABILITY and SECURITY
- SURETY and SATISFACTION in network reliability and performance
- Mimimises downtime to reduce end-customer frustration and damage to reputation
PARTNER BENEFITS
- Build PREDICTABLE and RENEWABLE REVENUE stream
- Enable you to use the relationship built during the initial sale process, to extend and CREATE OPPORTUNITIES for UPGRADES or modifications of existing equipment
- INCREASE CUSTOMER SATISFACTION and retention by protecting and optimising customer network investment
- Provides an opportunity to illustrate the VALUE of CISCO SERVICES to customer’s business goals
- REDUCE your RISK in deploying and supporting and complex technologies
Employ the right selling strategy for your customers needs.
1.
Explore opportunities to up-sell
2.
Offer Multi Year Services Agreements
3.
Offer Cisco Capital financing solutions
4.
Recommend quarterly review to address changing requirements
5.
Counter any objections
6.
Arrange Service contracts to renew at the same time
Selling Cisco Service Contracts and Renewals Strategy
Cisco Services
Download Guide
Customers mistakenly think warranties are a substitute for service agreements. WARRANTIES protect only AGAINST DEFECTS.
CISCO SERVICE CONTRACTS go so much further by protecting against human factors such as configuration errors and protocol errors...
LEARN WHY WARRANTIES ARE NOT ENOUGH
(click on the boxes above to discover more)
Cisco Services
24x7 TAC access to highly skilled technical resources capable of troubleshooting complex issues
Major and minor software operating system updates, enhancements and bug fixes
Maintain resilience of network by helping to ensure optimal performance and security
Adding incremental features without requiring additional hardware investment
Enhanced availability and scalability of network and business applications
Lower operating costs and faster resolution times
Warranties
Time limitations on hardware replacement and technical support
Technical support access is limited or unavailable
Business hours support, 8 hours a day, 5 days a week for 90 days
When problems are experienced, customers will tend to call you first for support
ADDING VALUE FOR YOU AND YOUR CUSTOMER
Multi Year Cisco Service Agreements
Customer Benefits Partner Benefits
MULTI YEAR COVERAGE CAN HELP YOUR CUSTOMERS...
- Lock in prices
- Receive continuous service coverage
- Take advantage of discounts and incentives
- Better plan and manage operating expenses
- Improve cash flow
- Reduce administrative work and time spent renewing service contracts
Selling Multi Tear Service Agreements Can Help You...
- Adding Value with Multi Year Service Agreements
- Increase customer loyalty
- Reduce administrative and operating expenses
- Improve cash flow
- Increase and enhance profit margins
- Increase revenue opportunities
in detail
Download Guide
EXCLUSIVE DISCOUNTS & PROMOTION TAKE ADVANTAGE!
As a Cisco and Ingram Micro Partner, you get access to Cisco Services Partner Program – benefit from the latest discounts, promotions and rebates aligned with the Resale Channel and Managed Services Program’s.
Eligibility
Defines what Partners can sell. Each Services family has unique eligibility requirements so Partners can select the family that best aligns to their business model.
Compensation
Partners recognised and rewarded for the full value they bring to the customer relationship.
Performance
Management
Rewards all similarly situated Partners equally for the same performance-based rebate structure. Focus on rewarding over-performance and higher-value Services.
CONTACT YOUR INGRAM ACCOUNT MANAGER
Click to start BenefitingHELPINGÂ YOUÂ SELL
Understand Service Contracts with Cisco Icebreaker!
Help your customers understand the importance and business benefits of Cisco Service Contracts with ‘Campaign-in-a-Box’ – a set of support assets for Partners to brand and use to help them promote the key benefits offered by Ingram Micro.
Cisco Capital FINANCING
Want more profitable deals? Get a 1% rebate on every Cisco deal financed with easylease! Also available...
- FINANCING PRODUCTS
- OFFERS
- LIFECYCLE FINANCING
Recurrent Revenue
Introduce customers to constant innovation while giving you recurrent revenue.
Cisco Digital Sales Consultants
Take advantage of our FREE Network Assessment platform and make informed recommendations to your customers
Come Experience dCLOUD
Allow customers to fully experience Cisco solutions through dCLOUD
VSOC Virtual Security Operations Center
The constantly changing security landscape creates an opportunity for more services revenue for Partners.
Ingram Micro bringing you Cisco Umbrella
THE CLOUD SECURITY PLATFORM THAT PROVIDES FIRST LINE DEFENCE AGAINST INTERNET THREAT
Protect against Ransomware Attack!
Industry-leading threat intelligence organisation dedicated to providing protection before, during, and after cybersecurity attacks
