They’re a safety net to ensure your customers IT infrastructures
remain secure, problems are solved quickly, help improve operational efficiency
and reduce the risk of downtime.
Selling Services increases the deal size, helping you make more money
Create a recurring and highly profitable annual source of income from Services
Minimize the TCO (Total Cost of Ownership) of your customer investment
Award-winning technical support from the TAC combined with advanced hardware replacement, online tools and smart capabilities such as the Cisco Smart Call Home service feature.
L0 Support enables you to log calls and assign them to the correct resource or technology team.
L1 Support provides general product information to resolve problems and inform the customer.
You can manage a TAC case including configuration status, serial number, contract number, service level and unresolved alerts.
Hardware replacement defined as network services impacting problems that have been identified by the Customer as a TAC case.
Up to 24-hour access to comprehensive self-help technical support resources available on cisco.com.
Other Cisco support levels also available.
(subject to regional availability)
The IM ESS Renewal Management option enables you to quickly identify service contracts due to expire at various intervals, so that you can plan for renewals and identify budget requirements.
Our customer network Health Check assessment includes recommendations to promote improvements in overall network health and performance. This is delivered remotely to the customer.
With Collector Installation Support, the customer can discover and gather device-related data. The Collector can be installed either as a hardware or software option.
The use of Cisco's network inventory and reporting tool set enables collection, analysis and provision of reports regarding end-user network information.
Using an analytical tool set, Cisco are able to generate the Inventory Report. These reports are made up of collected end-user network information, product alerts and other such information as Cisco feel appropriate.